The Dance Of Change – OD Reflections Part I

Peter Senge called it The Dance of Change. And I can increasingly appreciate why. As I observed a group activity at an OD class recently, my mind reflected on the nature of organizations and organization development today. Here are a few of my reflections. Balance, patience, reflection, perseverance, practice. Trust me. It really is a dance. Ambidexterity is ...

What makes great things happen? Lessons on disruptive innovation from the story of Philippe Petit

I watched the movie, “The Walk” this week. And it shook me to the core. We live in a world increasingly torn between stifling innovation with tighter intellectual property, company policy, organizational culture and government regulations on the one side and raving about the power of disruption in entrepreneurship that can change the world on ...

Converting learning programs into sustainable learning platforms

Traditionally, all learning in organizations has been driven through training programs. Several organizations also offer elearning modules to facilitate, what one might call, learner-led learning. Now for those in the learning and development function, this brings up some common concerns: Uptake of elearning is low while investment on licenses is high ...

The Enemies Of Customer Service

Holidays are perfect social experiments for studying customer service. You book a cab, take a flight, check into a hotel, perhaps also experience a local tour guide service and a specialty restaurant while you are at it. It is a gold mine for the introspective mind that obsesses about how a customer must be treated. I ...