My Grandfather’s Feet & The Scientific Method

My maternal grandfather was a very scientific man. Surprisingly so, for a man who worked his way up the ranks from a young boy in hotel kitchens to a senior finance and accounts manager. Science and medicine may not have been a part of his career but were certainly an obsession in his personal life. He ...

Mental Alertness: Five Easy Tips

Being an entrepreneur or a leader is no easy task. It requires relentless decision making in a manner that most decisions will carry some form of short-term or long-term impact on your business, your customers, your product, your people and you. Decision making therefore, requires alertness and is a tiring job even when only mental ...

The Enemies Of Customer Service

Holidays are perfect social experiments for studying customer service. You book a cab, take a flight, check into a hotel, perhaps also experience a local tour guide service and a specialty restaurant while you are at it. It is a gold mine for the introspective mind that obsesses about how a customer must be treated. I ...

Protecting Meritocracy: The Challenges Of Performance And Talent Management

Originally published in Human Capital Online as Deriving the Success Factors by Radhika Subramanian and Prof. P. Vijayakumar in May 2014 The talent management context Priyanka is a recruiter who works with Magica, an FMCG in the personal care retail space. Magica is an organization with evolved HR practices and in the past two years of working with ...

The 3 most important words in HR

Originally published in Kaustubham, the HR Magazine by the Tata Institute Of Social Sciences, January 2014 No, those three words are not, “I love people”. The three most important words in HR are, “Know the business”. I heard it many a times, from a lot of guest speakers while I was studying at TISS and like an obedient ...

Redesigning HR from within

Originally published as a case study "The Gimmicks Of People Management" in Human Capital Online, December 2013 with Prof. P. Vijayakumar Shekhar had recently joined as the HR head of the global operations business of Supreme Bank in Mumbai. The bank had over 10,000 people in its India operations alone, across different cities and several thousand more ...