Oh! Those Four Letters? – Using Your MBTI Type

So you’ve taken the MBTI instrument in some training program at work and it gave you this mysterious four letter type. Do you remember the combination? I’m sure the day at training was fun and there were a lot of laughs, people got divided into groups and it seemed like a fun “Us versus Them” ...

Respect: Why It Is Important, Simple And Beneficial

It was Friday morning. We were taking the elevator down to the basement this morning to drive in to work, my husband and I. One of those days when we had a long wait before one of the elevators finally showed up, it was the smaller one, and it already had a family of two ...

Healthy Leadership: What does it mean and why is it important?

At a meeting with the senior leadership team discussing a new and improved performance management system, several senior executives raised questions about the efficacy of the system. They questioned it's relevance to the organization, its impact on employee morale and so on. It seemed odd for these concerns to arise without the group even having discussed ...

The Enemies Of Customer Service

Holidays are perfect social experiments for studying customer service. You book a cab, take a flight, check into a hotel, perhaps also experience a local tour guide service and a specialty restaurant while you are at it. It is a gold mine for the introspective mind that obsesses about how a customer must be treated. I ...