Respect: Why It Is Important, Simple And Beneficial

It was Friday morning. We were taking the elevator down to the basement this morning to drive in to work, my husband and I. One of those days when we had a long wait before one of the elevators finally showed up, it was the smaller one, and it already had a family of two ...

Change Leadership: Taking People Along in Change

At a recent workshop with a client, I was helping a bunch of people managers understand what people management was really about. That it was not only about feeling pride in being able to decide someone’s rating and salary hikes at the end of the year or reveling in the social status of a large ...

Healthy Leadership: What does it mean and why is it important?

At a meeting with the senior leadership team discussing a new and improved performance management system, several senior executives raised questions about the efficacy of the system. They questioned it's relevance to the organization, its impact on employee morale and so on. It seemed odd for these concerns to arise without the group even having discussed ...

MBTI: Busting Some Popular Myths

The Myers-Briggs Type Indicator (MBTI) is the problem child of psychological tools used at the workplace. People and organizations that are believers often tend to look upon it as the panacea for all ills. The MBTI explains everything: About 1.5 million people take the MBTI annually and most Fortune 500 companies use the tool. Such ...

The Enemies Of Customer Service

Holidays are perfect social experiments for studying customer service. You book a cab, take a flight, check into a hotel, perhaps also experience a local tour guide service and a specialty restaurant while you are at it. It is a gold mine for the introspective mind that obsesses about how a customer must be treated. I ...

Examples From Japan: Collectivism And Individualism In Cultures

“We picked up a bottle of Shochu the last time we were in Japan. It was my first time drinking Shochu. Before the evening drove to a close, we were through with the entire bottle.” It was one of the experiences one of the clients was sharing over dinner, of experiences we had all encountered ...

Protecting Meritocracy: The Challenges Of Performance And Talent Management

Originally published in Human Capital Online as Deriving the Success Factors by Radhika Subramanian and Prof. P. Vijayakumar in May 2014 The talent management context Priyanka is a recruiter who works with Magica, an FMCG in the personal care retail space. Magica is an organization with evolved HR practices and in the past two years of working with ...

The 3 most important words in HR

Originally published in Kaustubham, the HR Magazine by the Tata Institute Of Social Sciences, January 2014 No, those three words are not, “I love people”. The three most important words in HR are, “Know the business”. I heard it many a times, from a lot of guest speakers while I was studying at TISS and like an obedient ...

Redesigning HR from within

Originally published as a case study "The Gimmicks Of People Management" in Human Capital Online, December 2013 with Prof. P. Vijayakumar Shekhar had recently joined as the HR head of the global operations business of Supreme Bank in Mumbai. The bank had over 10,000 people in its India operations alone, across different cities and several thousand more ...

Women At Work: Advancing Your Own Career

Originally published in Flexi - The Future Of Work Monthly Newsletter, January 2014 Young, brown and female – it’s what the world at large and the corporate world in particular, remind me I am every single day, while all I am trying to be is me. And if there is anyone who can stop this, if ...